05Nov

Why it may be time to cut ties with your provider

The workplace is changing (3)

It's time to start taking more control of your telecoms costs and keeping operational costs down. If you've stuck with the same provider for years it's entirely likely that you're missing out on the best deals, yet we still encounter businesses every day who refuse to make the switch.

Let's break down some of the most common excuses we hear...

"We've always stayed with this provider"

It's easy to assume your long-established relationship with your provider mean you're getting the best deal, but odds are your agreement isn't as competitive as it was when you signed up:

  • Existing contracts don't necessarily pass on the savings realised by your telecom provider
  • Best prices often exclude long-term clients
  • Account managers can easily 'forget' their long-term clients - especially if contracts are renewed regularly without negotiation

Your loyalty might not be as well rewarded as you'd expect. Sometimes breaking the status quo is the best option!

"What we have works perfectly"

A telecoms system that is performing perfectly well would usually be a good enough reason not to replace anything, but this good performance could actually be masking huge potential savings. Traditional ISDN lines are generally secure and reliable - but they're also an outdated technology that has been taken over by SIP trunking - a more cost effective and flexible digital alternative.

By using the internet to route calls, SIP trunking is essentially a future-proof option that reduces the routing, maintenance and rental costs associated with traditional ISDN. So when you think about it, it makes sense that a provider specialising in ISDN may not be keen to publicise new technologies.

"We don't understand the new technologies"

Your traditional ISDN lines are simple enough to get your head around: your internal PBX switchboard is connected to multiple ISDN lines which carry calls one at a time. If your call volumes increases you can simply add more lines - but this can be costly and time consuming.

SIP trunking works in a similar way, but as it uses your existing broadband connections to route calls, it's a much simpler process. Your call provider will usually be able to additional SIP trunks to your package almost immediately to suit your needs. This is a much quicker and cheaper alternative to the equivalent ISDN process.

Simple. Now there's no reason not to stay up-to-date with the latest technologies, especially when they're set to offer significant cost savings.

"Switching is a hassle"

If you tell your current provider you're looking to depart, they'll inevitably up the ante and try to make it difficult for you to leave.

Don't let this put you off though - once you get past it, you'll probably find that moving to a new solution easier than you expect, especially if you choose a provider who understands and respects your business needs. Unlike ISDN-based installations, there is no need for the installation of phone lines, so there'll be minimal disruption to your day-to-day operations.

"Changing everything costs too much"

Yes, getting the most out of a cloud-based infrastructure is going to be an investment - whether its in the form of a brand new system for call handling or remedial work to prepare for the use of SIP trunking. However you can rest assured that the investment will pay for itself soon enough due to:

  • Free calls to local geographic numbers
  • Reduced rental line costs
  • Lower maintenance and support costs
  • Future-proof technology

Ready to make the switch?

The switch to cloud-based telephony is not a case of 'if', but 'when' - ISDN is a dying technology that will eventually be cut off completely.

When you choose a solution from Sirus Telecom we'll make the process as seamless as it can be and we'll be there for you every step of the way. Rest assured that we won't try and sell you outdated, pricey technology - we'll be transparent about the savings you can make!